Roborock has been named the winner of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuum products on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Participants rated their satisfaction across overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock ranked first and was the only brand to earn five stars in every category, according to the announcement.
Customer feedback cited as central to the result
Danni Li, Roborock's marketing lead, said the company was honoured by the award. Li described success at Roborock as reducing the complexity of daily chores so customers can spend more time on activities they value. Li also said consumer centricity is a core value and that the company's research and development team uses real customer feedback to shape future products, including what users like, dislike, find time-consuming at home and want from robot vacuums. Li said the award was particularly meaningful because it was decided by people who actually use robotic vacuums.
New models focus on mopping performance
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both models use SpiraFlow 2.0, an updated version of the company's roller mop system. Roborock says the system uses 16 pressurised clean-water outlets to spread water across the roller, rotates the roller at 240 RPM, applies 2.5 times downward mopping pressure and includes pressurised 100°C fresh-water self-cleaning of the roller. The company claims a 99% bacterial removal rate for the cleaning process.
The flagship Saros 20 Flow has an 8.98 cm body, 36,000 Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8 cm. Its AI RGB recognition is designed to identify floor surfaces and mess types and adjust cleaning accordingly. The model also features a DuoDivide main brush and dual lifting side brushes, with Roborock claiming a 0% hair tangling rate, plus a RockDock with 100°C pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98 cm tall, which Roborock describes as among the slimmest roller mop robot vacuums on the market. It offers 35,000 Pa HyperForce suction and the SpiraFlow 2.0 system for everyday messes, spills and grime. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow, while carpet detection lifts the roller mop by up to 15 mm and an Automatic Roller Shield is intended to keep carpets dry.